Refund policy

No returns or exchanges on custom jewelry, including all jewelries that have been modified. Deposit for custom jewelry is non-refundable and non-transferable.

No returns on special order diamonds. Deposit for special order diamonds are non-refundable. To ensure 100% satisfaction, clients can transfer deposit credit to a different diamond or diamonds. Diamonds bought using transferred deposit credit are final sale (no return or exchange).

All natural diamonds and natural diamond jewelry are final sale and are not eligible for returns, exchanges, upgrade programs, or buyback options.

Ready stock lab diamonds & jewelry can be returned or exchanged within 14 days; 5% restocking fees applied to returned items. Diamonds and jewelry must be in their original condition (no damage / new, unworn). 

No returns or exchanges on all international orders

All sale or discounted items are final sale and not eligible for return or exchange.

Return Process:

Contact us directly to initiate all returns and exchanges within 14 days from the day of your purchase. Please securely package your item and all original materials / gifts that were shipped with the item. Insure & ship the package back to us! 

For all exchanges, we will ship out the replacement after the exchanged item has been received. Refunds will be processed within 14 days after the returned item has been received and inspected.

The buyer will be solely responsible for collecting any unpaid fees from merchant credit processor resulting from a return for any reason. Any unpaid fees will not be returned by us.

Please click here to submit your request for all returns and exchanges.

Resizing:

Resizing costs vary depending on the material and the extent of the size change. We recommend an inspection to provide an accurate quote. We also offer a Jewelry Maintenance Program, which includes a one-time fee starting at $100, depending on the material (14k, 18k, or platinum). This program provides complimentary resizing, inspections, and cleaning, as well as discounted rates for rhodium plating and polishing, ensuring your jewelry remains in optimal condition.

Warranty Policy: We offer a 6-month warranty on our jewelry, covering manufacturing defects and craftsmanship-related issues. This includes problems like loose gemstones, faulty clasps, or defects in the metalwork that result from the manufacturing process. If any covered issues occur within the warranty period, our jeweler will typically repair or replace the item at no cost to you.

Exclusions: Damage resulting from accidents, misuse, or improper care is not covered.

For resizing or maintenance, please note that the client is responsible for the cost of shipping labels. If an item is deemed defective after inspection, the shipping cost will be refunded.