For more details, please visit our refund policy.
Frequently Asked Questions
Lab-created diamonds, also known as synthetic or cultured diamonds, are diamonds that are grown in controlled laboratory environments rather than being mined from the earth. Despite their origin, lab-created diamonds possess the same physical, chemical, and optical properties as natural diamonds, making them virtually identical.
And yes they are real diamonds!
Lab diamond jewelry can be cared for in the same way as natural diamond jewelry. To maintain its brilliance and sparkle, clean your jewelry regularly using mild soap and warm water, and gently scrub with a soft brush. Avoid exposing your jewelry to harsh chemicals or abrasive materials.
We offer a 6-month jewelry warranty that typically covers manufacturing defects and issues that arise due to the craftsmanship of the piece. This includes issues such as loose gemstones, faulty clasps, or defects in the metalwork that are a result of the manufacturing process. If any covered issues arise within the warranty period, our jeweler will usually repair or replace the item free of charge.
Exclusions: Certain types of damage or wear such as damage caused by accidents, misuse, or improper care may not be covered.
Resizing costs vary depending on the material and the extent of the size change. We recommend an inspection to provide an accurate quote. We also offer a Jewelry Maintenance Program, which includes a one-time fee starting at $100, depending on the material (14k, 18k, or platinum). This program provides complimentary resizing, inspections, and cleaning, as well as discounted rates for rhodium plating and polishing, ensuring your jewelry remains in optimal condition.
Yes, we do have buy back and upgrade program available for our loose lab diamonds and lab diamond jewelry. Please visit link below for more details:
https://eternitylgd.com/policies/refund-policy